Desired Candidate Profile
– Supervises, plans and manages functions related to Call Center work area.
Oversees and directs the day-to-day activities of telephone operators and
call center agents
– Answers operator/agents questions,assigns tasks, follows up and gives instructions as necessary.
– follows up & resolves customer complaints
– Performs other similar or related duties, as assigned, such as updating
databases, coordinating activities related to repair and maintenance of
equipment, ordering materials and supplies, etc.
– Prepare Weekly and Monthly reports
– To co-ordinate with the operations and technical team on the service requests.
– To follow-up on the service requests raised. Both with the technical team and customers
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Address G/F & 2/F, Quezon City, Metro Manila, Philippines