• Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives.
Duties and Responsibilities:
• Customer Service Agent are required to professionally process in/outbound and/or customer service calls provide and supply field questions and concerns from customers.
• They are to respond to customer inquiries and problems by providing information or directing requests to the Strategic Planning and Corporate Excellence department who can supply the necessary information or service within Company.
• Resolve customer issue as defined within Company fact sheet/FAQ or direct them to responsible department to solve concern.
• Record and verify accurate information on all calls.
• Adhere to work schedule provided.
• Positively and respectfully communicate with customers.
• Maintain high level of punctuality.
• Maintain consistent, reliable attendance standards
• Maintain Company and client confidentiality.
• Meet established service level and key performance indicators
• Multi-task by adjusting from one type of call to another without loos efficiency , composure or knowledge.
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Address G/F & 2/F, Quezon City, Metro Manila, Philippines