Customer Service Executive – Filipino Females Only – Smart Agency LLC

  • Full Time
  • Dubai

Smart Agency LLC

Customer Service Executive – FILIPINO FEMALES ONLY

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a client service representative
Track record of over-achieving quotaStrong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively

High School Diploma/Degree

Job Type: Full-time

Salary: AED4,000.00 /month

Required education:

  • High school or equivalent


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POEA License No: POEA-217-LB-120619-R

Address G/F & 2/F, Quezon City, Metro Manila, Philippines