Customer Service Representative – Emirates NBD

  • Full Time
  • Dubai

Emirates NBD

Detailed Description:
To adopt an open and effective communication style and to act as a strong team player for the benefit of hisher team and of the unit as a whole

To be accountable for client satisfaction and service quality levels at the branch by ensuring clients expectations are met consistently

CSRs must take full responsibility and ownership for PRB customer service at the branch

NonFinancial transactionsTo be verified by a checker BOOBOMCSM as applicable before submission of documents Documents to be sent for processing should be put into Priority BankingBlue envelopes for prioritized processing

TTs requests FDs Requests and Account Maintenance requests to be validated and tracked in tracksoft

Account Opening check for completeness of documentation and tracking in tracksoft

Credit card application Check for completeness of documents and form before sending the same to RCC Cards

Retail Credit Facility applications documentation to be checked before sending to RCCSME for processing

Cheque Book and Debit Card requests processing

ASTAfter sales transaction requests of PRB customers to be initiatedEg loan closure early settlement etc

Financial transactionsTo be processed by PRB only in case of urgency else to be processed by the Mass Retail BranchOPC

Any financial transaction of the customer

Follow up of the following

Account Opening Trackers Account Maintenance FDs and TTs trackers with OPC

Credit Card Applications with RCC cards

ASTloans requests with AST Unit

IT related cases with IT service desk

Use the escalation matrix provided for follow up

Review

Priority Qcard tallying has to be done at PRB centers

Action and Review of CRM cases assigned to PRB Centers

Review and follow up with other units holding up cases in CRM for PRB customers

Review and replenish the priority banking stationary items eg priority processing envelopes

Qualifications

Job Requirements:
1-2 years of work experience preferably in a processing back office Customer Services function within the Bank

Experience in Finacle Fin One MS Excel and MS office

Excellent communication and presentation skills interpersonal skills are essential for this role

Primary Location United Arab Emirates-Dubai-Dubai – Jebel Ali, Sheikh Zayed Road, Ibn Battuta Mall

Job : Customer Service

Organization: Priority Banking

Schedule: Regular

Shift: Standard

Job Type: Full-time

Day Job

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