Data Entry Specialist – ITCODA

  • Full Time
  • Dubai

ITCODA

Responsibilities:
Inputs new and updated data into customer inventories using the Safekeeper system.

Manages the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order. Verifies that all information is keyed accurately and in a timely manner

Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order

Manage the destruction data input process including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customer and closing the work order

Manage the permanent removal process electronically including the keying of all PMO’s, verifying the information, investigating and resolving exceptions and closing the work order

Update customer contract information. Research and resolve problems and discrepencies through contact with customer, special project team, contract administrator and/or account manager

Print & mail receipt acknowledgements, monthend and quarterend customer requested reports

Assist customer service as needed

Perform other customer related tasks and special projects as requested

Directly responsible for ensuring timely and accurate processing of customer information in Safekeeper

Qualifications:
High School diploma or equivalent

High level data entry skills required. Proficiency on a PC in an IBM compatible and MS DOS environment and familiarity with windows and word processing software; Strong organizational skills and a detail orientation required.

At least 1 year data entry experience in a service oriented environment with exposure to customer service.

Compliance Obligations:
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies

to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

to complete required training within the allotted time frame

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