Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
Located in the heart of new Dubai, the five star Grand Millennium Dubai is conveniently accessible from the city’s prime business and leisure attractions. The hotel is within the close proximity from prominent shopping malls, beaches, touristic destinations and champion-ship standard golf courses. The 340 room hotel features modernly decorated rooms and newly refurbished serviced apartments. The hotel boasts a range of award-winning restaurants and bars, rooftop pool and a nine treatment spa and health club, State-of-the- art meeting rooms, a magnificent ballroom and exceptional banquet facilities.
Key Job Responsibilities
• Provide high standard of quality and efficient/friendly service as per Standard Operational Procedures.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Handle guest enquiries in a courteous and efficient manner.
• Establish a rapport with guests maintaining good customer relationship.
• Monitor operating supplies and reduce spoilage and wastage.
• Report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• Maintain good working relationships with colleagues and all other departments.
• Read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
Qualification / Job Requirements
- Must have minimum 1 year related experience preferably in a five star hotel
- Good command of English plus good Interpersonal and customer service skills
- Ability to handle multi tasks and to think beyond the immediate perceived requirement of the guests
Food & Beverage
Grand Millennium Dubai
Jul 27, 2017, 12:47:25 AM
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