Front Desk Agent – Ramada Plaza Jumeirah Beach, UAE

  • Full Time
  • Dubai

Ramada Plaza Jumeirah Beach, UAE

At Ramada Plaza Jumeirah Beach we are committed to creating caring experience – every person, every time. Our Associates have the opportunity to explore both personal and professional development opportunities throughout their careers.
Our Company

Wyndham Hotel Group is the world’s largest hotel company based on number of hotels. As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of nearly 8,000 properties and approximately 679,100 rooms in 73 countries.

Our Brand

Ramada Plaza Jumeirah Beach, Dubai

Ramada Plaza Jumeirah Beach, a 4-star hotel with views of the neighboring Dubai Marina and Palm Jumeirah, minutes from the vibrant culture and shopping of “The Walk” at JBR, Dubai Marina Yacht Club. Our deluxe hotel with 360 rooms has stylish studios feature a balcony to take in the view while our two – four bedrooms apartments and suites host separate living areas and kitchen. Executive Studios are also available, with complimentary breakfast, welcome drinks, secretarial services, and Happy Hours.

Job Description

The Front Office Receptionist is concerned with assisting the guest efficiently, courteously and professionally in all Front Office duties. To maintain a high standard of quality guest service at all times. Co-ordinate and ensure good communication is maintained throughout the hotel.

To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
To demonstrate pride in the workplace with a high level commitment
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To promote a helpful and professional image to the internal and external customer.
To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
To use guest names whenever appropriate.
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.

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