Movenpick Hotel Al Aziziyah Doha
KEY DUTIES & RESPONSIBILITIES:
PLANNING & ORGANIZING:
§ Ensure panic report is printed during the shift at least twice.
§ Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
§ Handle guest complaints and report to manager
§ Implement and coordinate the Front Office OSM
§ Perform as per OSM Standards and in line with the 4 corner stone’s.
§ Attend training classes as per schedule
§ Show fullest cooperation and respect within the team and other departments
§ Is aware of the daily activities and has product knowledge the hotel and local facilities
§ Review and update Logbook
§ Check equipment are in good working order and report any issues to IT or Engineering
§ Follow the grooming policy
§ Register and process check in for all arrivals.
§ Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
§ Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
§ Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
§ Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
§ Handle issuance of guest room key cards and ensure effective control for guest security.
§ Check and convey message to Guests.
§ Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
§ To check the paymaster and provide feedback to the Front Office Manager.
§ Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
§ Check Hotel status including occupancy, functions, groups, MIPs/VIPs.
§ At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
§ Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
§ To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Supervisor, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.
§ Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
§ Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
§ To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
§ Update and check guest information into the computer after a complete check in.
§ File daily reception report and documents systematically.
§ Maintain up to guest records of each guest.
§ Use the duty shift checklists to ensure tasks are completed
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POEA License No: POEA-217-LB-120619-R
Address G/F & 2/F, Quezon City, Metro Manila, Philippines