Front Desk Agent Staff

  • Full Time
  • Doha

Movenpick Hotel Al Aziziyah Doha

Job Description
KEY DUTIES & RESPONSIBILITIES:

PLANNING & ORGANIZING:

§ Ensure panic report is printed during the shift at least twice.

§ Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.

OPERATIONS:

§ Handle guest complaints and report to manager

§ Implement and coordinate the Front Office OSM

§ Perform as per OSM Standards and in line with the 4 corner stone’s.

§ Attend training classes as per schedule

§ Show fullest cooperation and respect within the team and other departments

§ Is aware of the daily activities and has product knowledge the hotel and local facilities

§ Review and update Logbook

§ Check equipment are in good working order and report any issues to IT or Engineering

§ Follow the grooming policy

§ Register and process check in for all arrivals.

§ Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

§ Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

§ Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.

§ Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

§ Handle issuance of guest room key cards and ensure effective control for guest security.

§ Check and convey message to Guests.

§ Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.

§ To check the paymaster and provide feedback to the Front Office Manager.

§ Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.

§ Check Hotel status including occupancy, functions, groups, MIPs/VIPs.

§ At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

§ Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.

§ To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Supervisor, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.

§ Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

§ Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.

§ To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

ADMINISTRATION:

§ Update and check guest information into the computer after a complete check in.

§ File daily reception report and documents systematically.

§ Maintain up to guest records of each guest.

§ Use the duty shift checklists to ensure tasks are completed

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POEA License No: POEA-217-LB-120619-R

Address G/F & 2/F, Quezon City, Metro Manila, Philippines