Ramada Plaza Jumeirah Beach
Front Office Receptionist – Ramada Plaza Jumeirah Beach, UAE
At Ramada Plaza Jumeirah Beach we are committed to creating caring experience – every person, every time. Our Associates have the opportunity to explore both personal and professional development opportunities throughout their careers.
Wyndham Hotel Group is the world’s largest hotel company based on number of hotels. As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of nearly 8,000 properties and approximately 679,100 rooms in 73 countries.
The Front Office Receptionist is concerned with assisting the guest efficiently, courteously and professionally in all Front Office duties. To maintain a high standard of quality guest service at all times. Co-ordinate and ensure good communication is maintained throughout the hotel.
To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.
To demonstrate pride in the workplace with a high level commitment
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To promote a helpful and professional image to the internal and external customer.
To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
To use guest names whenever appropriate.
Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
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