Guest Service Agent- Holiday Inn Bur Dubai

  • Full Time
  • Dubai

Holiday Inn

  • Company Name:Intercontinental Hotels
  • Employment Type:Full Time
  • Monthly Salary:Unspecified
  • Minimum Work Experience:0-1 Years
  • Minimum Education Level:N/A

At Holiday Inn ® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

If you’re anything like Rozeena, you’re a budding beautician and a keen reader too. And that’s what we love – the individual talents, interests and dreams that make you who you are. At Holiday Inn we look for people like Rozeena: people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Service Agent in Holiday Inn Bur Dubai Embassy District

Holiday Inn Bur Dubai – Embassy District enjoys a prime location in the heart of Diplomatic District in Dubai – The Holiday Inn Bur Dubai-Embassy District offers 210 beautiful new guest rooms perfectly located within walking distance from the Dubai Metro, Burjuman Centre and the Creek on its doorstep. This together with its close Proximity to Dubai International Airport and Dubai International Exhibition Centre positions the hotel as the ideal choice for Corporate & Leisure markets.

You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can handle the following key job responsibilities:

As a Guest Service Agent , you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Specifically, you will be responsible for performing the following tasks to the highest standards:

Offer consistently professional, friendly, warm and engaging service
Give a warm welcome and check in experience to our guests.
Check out of departing guest in accordance with the established standards
Sell rooms to walk-in guests.
Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
Co operate with colleagues from all departments, in particular Housekeeping, Accounts and Reservation
Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.

Qualifications :


You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.

Excellent written and verbal English communication skills.

Computer literate and able to learn fast on the job

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including service charge, company provided fully furnished accommodation, and insurance benefits. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg .com

IHG is an equal opportunity employer.
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