Receptionist at LEGOLAND® Dubai

LEGOLAND

Job Description

This is a pivotal role for our company as visitor/guest relations is considered to be a very important part of the operation due to the nature of the business.

Reporting into the Office Manager, the successful applicant will be the first point of contact for visitors to the LEGOLAND Dubai Service and Administration building. The role is based at the Front Desk and requires a wide range of tasks to be carried out, from operating a busy reception area to providing secretarial and administrative support to the Executive Office.

Job Responsibility

Manages and maintains the entire reception area

Welcomes visitors, determines nature of business and directs visitors to respective personnel

Monitors visitors logbook, issues site-access requests and maintains security awareness by following procedures

Answers telephone calls, screens and direct calls. Takes and relays messages and provides information to callers

Deals with general queries from employees and callers

Maintains and updates a telephone directory on a regular basis

Manages the conference room booking system and organizes adhoc catering when required

Assists in the planning and preparation of internal/external meetings and conference telephone calls

Keeps conference rooms in order at all times

Controls inventory stock for pantries, conference rooms and reception area supplies

Handles mail distribution by collecting and distributing mails, develops and maintains a tracking system for all received/sent mails and courier items

Ensures a clean, tidy reception area which is professionally managed and presented at all times

Provides administrative and secretarial support to the Executive Office and Senior Management as and when required

Key Skills

Preferably work experience in Hospitality or Theme Park environment

Excellent communication and telephone etiquette paired with a welcoming, professional and friendly approach

Ability to demonstrate the highest standards of customer service

Professional personal presentation

High level of English speaking and written skills, conversational Arabic speaking skills is an advantage but not essential

Excellent interpersonal skills coupled with good understanding on cultural awareness

Good MS Outlook and MS Office knowledge: Word, Excel, Power Point

Strong organizational and time management skills

Ability to prioritize and multi-task – also under time pressure

Committed to be punctual and deliver on time

Strong team player with a positive attitude

Absolut reliable and willing to go “the extra mile”

Must be willing to work flexible hours, including evenings and weekends

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