Sales and Customer Care Associate at Al Tayer

Al Tayer

This role is responsible for ensuring that all communication and action taken delivers exceptional customer service maximizing every sales opportunity. Our Sales and Customer Care Consultants are much more than the first point of customer contact for Al Tayer they are our Brand Leaders, responsible for ensuring every interaction exceeds our customers’ expectations. We expect to provide the very highest in service in English and Arabic with our customers 24 hours a day, 7 days a week

– Assist customers with order or return inquiries via several channels (email, telephone, chat and social)

– Communicate promptly any information to customers about their orders

– To help customers to register online and/or to process their orders

– Deal with complaints and escalation process where necessary

– To handle difficult customers with professionalism

– Liaise with the warehouse and shipping departments for any issues related to customers’ orders

– Liaise professionally with all internal departments over issues raised by customers

– Maintain a high level of service awareness at all time

– Active use of order tracker and CRM database

– To help customers with product enquiries

– Maximize sales opportunities deriving from all customer contacts

– Identify high spending or priority level customers that can be passed to the Personal Shopping team.

– To manage in store inquires seamlessly for the customer

4 to 6 years work relevant experience
Previous contact Centre experience is beneficial
Passion for fashion and a good understanding of fashion brands
Excellent experience with Customer Care in an office environment or on the shop floor
Excellent communication skills specifically in regard to building relationships with customers
Excellent written and verbal communication skills

We (CAREERZONLINE) are not recruiters, instead we just sharing available jobs in worldwide, once you click on the Apply / job title / Send email to the provided email / will direct you to the career page of concerned job provider, so CAREERZONLINE is not directly or indirectly involve in any stage of recruitment.

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Address G/F & 2/F, Quezon City, Metro Manila, Philippines