Sales Assistant – Dubai Desert Extreme LLC

  • Full Time
  • Dubai

Dubai Desert Extreme LLC

OVERVIEW

To work directly with the Store Manager/Supervisor and Retail Manager acting as a critical resource within the Retail team providing an efficient and effective retail service to all internal/external customers. Lead by example to provide excellent customer service and undertake replenishment and merchandising duties to help the store achieve sales and profit targets

  • Reports to : Store Manager

JOB RESPONSIBILITIES

Sales and Customer Service Management

To personally provide excellent standards of selling & customer service by:

  • Maintaining and providing comprehensive product information to customers.
  • Understanding and demonstrating customer care and high levels of customer service
  • Displaying good listening skills to identify customer needs
  • Confidently making and closing sales
  • Looking for link selling opportunities which will increase basket spend
  • Understanding the importance of best selling lines and feature hotspots
  • Provide assistance to all customers including Shop, Email, Database and on-line customers

Merchandising

  • Replenish stock and maintain high standards of merchandising and housekeeping by ensuring that goods are attractively displayed and correctly priced in line with ticketing guidelines
  • Ensure all retail locations are kept clean and free from rubbish etc.
  • Ensure all merchandise is kept secure and stored accordingly

Team working

To work as part of the sales team to achieve personal and store objectives through:

  • Carrying out additional duties, as and when required e.g. Acting as a buddy to new starters
  • Supporting and helping colleagues with their work and getting behind DDE initiatives as and when they arise
  • Showing a genuine want to help the team achieve its objectives
  • Having the ability and willingness to acquire job related skills and knowledge through self development and by learning from others
  • Demonstrating flexibility in order to meet store needs and special events e.g. Sale, peak trading periods, floor moves

Operations

  • To deputize in the absence of the Store Supervisor
  • To organise daily tasks relating to replenishment, cleaning, ticketing and associated paperwork
  • To assist the Store Supervisor with the co-ordination of breaks and rotas
  • To ensure that all paperwork relating to replenishment, invoices and transfers is completed and returned within the given timescales
  • Till Point Operation; Ensure that all till point operations are carried out in line with DDE guidance
  • Health & Safety; To comply with DDE standards in Health & Safety, Fire and Emergency, thus providing a safe environment for colleagues and customers
  • Theft & Loss; To be alert to fraudulent notes, suspicious behaviour and theft taking appropriate action as required
  • Appearance; To maintain a well groomed appearance at all times in line with the uniform policy. Be polite, courteous, efficient and helpful to customers and colleagues at all times.

Communication

To communicate effectively with line management on a daily basis to ensure they are:

  • Adhering to DDE policies and procedures on timekeeping, absence reporting, customer service etc
  • Actively supporting and communicating with colleagues, customers and managers

ACCOUNTABILITIES AND

PERFORMANCE MEASURES

  • Meets or exceeds Sales Targets
  • Ensures consumer data capture including walk-in and purchase consumers
  • Produces accurate data for stock-takes, price changes
  • Complies with all health and safety regulations;
  • Shopper visits and Customer satisfaction ranking
  • Completion all relevant training modules
  • Fully compliant for stocking, replenishing and cleaning all set areas of the store

Job Type: Full-time

Salary: AED2,000.00 to AED2,500.00 /month

Job Location:

  • Dubai

Required education:

  • High school or equivalent

Required experience:

  • Sales: 2 years

Required language:

  • English


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