Telephone Operator

  • Full Time
  • Dubai

Confidential

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

  •   To consistently provide thoughtful, caring and sincere service
  • Process all external and internal calls either by redirecting calls or assisting the guests
  • Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the telephone software system
  • Serve as a liaison for guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external guests
  • Have full knowledge of the hotel’s emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

 

Qualifications:

  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent sitting, standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 

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