Waiter / Waitress – Cristal Group

Cristal Group

Key Duties and Responsibilities :

To be punctual every time you are scheduled to work

Report at work according to the Grooming standard

To ensure the guests receive prompt, friendly, personalized service

To perform the service standards according to the outlet’s SOP.

To utilise product knowledge to accurately answer any questions from guests and to recommend items to guests specifications

To meet our guests’ needs by suggestively selling our menu to fit their circumstances

To act as final check on the quality of food and drinks before they are served to our guests

To assist your superiors in maintaining standards by communicating any problems in your work surroundings

To notify your superior(s) of any special guest query

To assist your colleagues whenever possible should they need help. Ask for help should the situation demand assistance

Spot sweeping areas of the restaurant and clearing any unneeded chinaware, glassware and silverware from tables

To charge all food and beverages via micros efficiently and correctly adhering to company cashiering procedures

To assist Stewarding staff by stacking all operating equipment properly

To complete any set up duties or closing duties assigned to the station

To practice “full hands in and full hands out” throughout the shift

To ensure all Health, Safety Systems and Practices are adhered to

To attend all scheduled training

To ensure all policies and procedures laid down by the management are adhered to.

To keep your self informed on events in the hotel and in the area.

To be flexible in assisting in different areas of the hotel in response to business and client needs.

Customer Service

Demonstrate service attributes in accordance with industry expectations and company standards to include: –

Being attentive to guests

Accurately and promptly; understanding, anticipating and fulfilling guest requests

Maintain a high level of knowledge which will enhance the guest experience

Demonstrate a service attitude that exceeds expectations

Take appropriate action to resolve guest complaints

Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.

Be able to promote the hotel products and services.

Maintain a high level of product and service knowledge about Cristal Hotel, Abu Dhabi.

Ensure known repeat guests, and other VIP’s receive special attention

To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Health & Safety

Operate equipment using procedure learnt during training to company standards.

Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

To be vigilant in the workplace and report any signs of fire related issues

To report any equipment failures or problems to the Maintenance Department.

Familiarise yourself with emergency and evacuation procedures.

Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager)

Qualification/Requirements

Minimum education qualification: High School, good communication skills, at least one-year experience in the same role in hospitality industry, immediately available or with less notice period and transferrable visa.

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